Contact the Visa Section
How to Apply for a Visa
To apply for a visa, go to How to Apply for a Non-Immigrant Visa for NIV questions or How to Apply for an Immigrant Visa for IV questions. You may also call directly at (55) 1163-4677 or (55) 4118-6300 from Mexico City. When speaking with a representative, you may also:
- Ask questions about the payment procedure.
- Ask how to apply to renew your visa.
- Ask how to apply for your first visa.
- Ask how to submit an application for your child under 6 years old or your family member over 80 years old.
- Ask questions about the delivery procedure.
Questions about Your Application
- To correct a misprinted visa, please write to: firstname.lastname@example.org
- To follow up an application under administrative process, please write to: MexCityAdminProcess@state.gov
- To seek assistance if your visa was approved in the last 2 to 3 weeks and your tracking number does not appear in your appointment account, please send us an email to: contactus_en_MX@usvisa-info.com
IMPORTANT:Please take into consideration that the previous instructions only apply for applications submitted in Mexico City. For applications submitted in other consulates click here.
Emergency Appointment Requests
You may request an emergency appointment through our Emergency Appointment Request Process if you need to travel for one of the following reasons:
- A medical emergency.
- death of an immediate family member.
- A business emergency.
- If you are a foreign non-resident citizen of Visa Waiver Program (VWP) country who has lost or had your biometric passports stolen.
Applicant Service Center - Info
06600 Mexico, D.F.
Travel website of the Department of State
Local Telephone Numbers within Mexico:
Ciudad Juárez : 656-2123773
Guadalajara: 33-85261444 / 33-46241978
Matamoros : 899-1714632 / 868-8126118
México, D.F. : 55-85263111 / 55-11634677
Monterrey: 81-85262111 / 81-46242508
Nuevo Laredo: 899-1714633 / 867-2333638
Piedras Negras: 878-7839092
Reynosa : 899-9222524
San Luis Potosí: 444-2402448
San Martin Texmelucan De Labastida: 248-4623439
Toluca: 722-4622248If you are calling from within the United States, please dial:
U.S. Local Number: 703-439-2313