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Most passport services require an appointment. The American Citizens Services Unit assists American citizens with the following passport services:  

 Before you start, please note information on the following:  

Appointments are required for most passport services. You must bring your completed passport application form and other required documents to your appointment.  

The documents required depend on if it is a passport for a minor, first time adult application, or an adult passport renewal. You must arrive at the Embassy 30 minutes prior to your appointment time to go through the Embassy's security processes.

To make an appointment, please visit the ACS appointment page.

American citizens who have lost their passport and have emergency travel needs may appear at the Embassy any business day from 8:30 a.m. to 3:00 p.m. without an appointment. Applicants requesting an emergency passport will be required to provide proof of immediate travel plans.  Otherwise, an appointment is needed for all non-emergency passport applications.  

Special Assistance & Additional Information

If you require special assistance or accommodation in making an appointment, please contact us Monday through Friday except holidays at [52](55)5080−2000, ext. 4244, from noon to 5:00 PM.

Recorded information about consular services is available 24 hours a day, 7 days a week at 5080-2000 x 5800 (English). You can also reach us at (please allow at least 2 business days for a response).

Additional information regarding U.S. passports is also available from the Department of State.


  • Payment by credit card cannot be accepted until further notice, due to systems problems.  At this time, payment can only be accepted in U.S. dollars or Mexican pesos.

Passport Appointments

  • We ask that you please review the information on applying for a passport on this page. If you have reviewed the information, click here to make an appointment for a passport.

Emergency Passports

  • If you require an emergency passport due to a lost/stolen passport or impending travel in the next 10 days, there is no need to make an appointment.  Simply come to the Embassy (Room 106) any business day from 8:00 a.m. to 1:00 p.m. or 2:00 p.m. to 3:00 p.m. with proof of your immediate travel plans.

Passport Delivery

  • Once a passport or report of birth abroad is issued by the Embassy, the passport or report will be delivered to the U.S. citizen through a courier service. Read more about this service.



    Take advantage of this special summer service and come to renew your child’s passport without an appointment! Simply come to the embassy any day we are open (see our Consular Calendar) before August 28th, between 2-3 pm (ONLY), and you will NOT need to schedule an appointment! Keep in mind that passports take four weeks to receive, so please plan accordingly.Click here for complete details, including what documents are needed. 


    If you meet these requirements, you can drop off your renewal application at any time. We recommend you arrive between 11am and 2pm to avoid our busiest periods.