Skip Global Navigation to Main Content
Skip Breadcrumb Navigation


Most passport services require an appointment. The American Citizens Services Unit assists American citizens with the following passport services:  


Federal law requires a passport applicant to provide a social security number (SSN) if the applicant has had one prior to their current passport application. Applicants  should bring their social security cards or know their social security number if they have one. 

Before you start, please note information on the following:  

Appointments are required for most passport services. You must bring your completed passport application form and other required documents to your appointment.



The documents required depend on if it is a passport for a minor, first time adult application, or an adult passport renewal. You must arrive at the Embassy 30 minutes prior to your appointment time to go through the Embassy's security processes.To make an appointment, please visit the ACS appointment page.

Please review the list of Permitted and Prohibited Items for bringing in to the Embassy.  Note that laptops, tablets and phones are not allowed inside and must be checked with the guards.  If you plan to use photos to support your case for a passport or consular report of birth abroad, you should print them out and present hard copies at your interview as you will not be allowed entry with electronic devices.

American citizens who have lost their passport and have emergency travel needs may appear at the Embassy any business day from 8:30 a.m. to 3:00 p.m. without an appointment. Applicants requesting an emergency passport will be required to provide proof of immediate travel plans.  Otherwise, an appointment is needed for all non-emergency passport applications.  

Special Assistance & Additional Information

If you require special assistance or accommodation in making an appointment, please contact us Monday through Friday except holidays at [52](55)5080−2000, ext. 4244, from 3:00 PM to 5:00 PM.Please use this extension for emergency cases only.  The answers to most questions can be found on this web page.

Recorded information about consular services is available 24 hours a day, 7 days a week at 5080-2000 x 4244 (English). You can also reach us at (please allow at least 2 business days for a response).

Additional information regarding U.S. passports is also available from the Department of State.

Passport Appointments

  • We ask that you please review the information on applying for a passport on this page. If you have reviewed the information, click here to make an appointment for a passport.

Emergency Passports

  • If you require an emergency passport due to a lost/stolen passport or impending travel in the next 10 days, there is no need to make an appointment.  Simply come to the Embassy (Room 106) any business day from 8:00 a.m. to 1:00 p.m. or 2:00 p.m. to 3:00 p.m. with proof of your immediate travel plans.

Passport Delivery

  • Once a passport or report of birth abroad is issued by the Embassy, the passport or report will be delivered to the U.S. citizen through a courier service. Read more about this service.



    This can be done without an appointment, for children 17 and under.


    Monday through Friday except U.S and Mexican Holidays, please check Consular calendar.

    What time?

    Arrive at Embassy between 1:30-2:30 pm ONLY (you must enter the Embassy building by 2:30 pm)

    What do you need?

    Both parents present OR one parent present + other parent’s notarized consent

    Parents’ current government-issued identifications

    Child must be at interview

    U.S. issued birth certificate (not a birth certificate issued in Mexico stating a birth occurred in the U.S. or issued by a Mexican Consulate in the U.S.)

    Old passport (must have expired within last two years)

    Application form DS-11

    1 passport-sized photo

    105 USD  fee ($15 more to add a passport card)

    NOTE: If you have already made a morning appointment, please cancel that appointment in the appointment system.  Keep in mind that passports take four weeks to receive, so please plan accordingly.

    For more information about passports in general, visit the Embassy’s website 


    If you meet these requirements, you can drop off your renewal application at any time. We recommend you arrive between 11am and 2pm to avoid our busiest periods.