IMPORTANT: System Outage
- The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem andexpect our system to be fully operational again soon.
GENERAL PASSPORT INFORMATION
Most passport services require an appointment. The American Citizens Services Unit assists American citizens with the following passport services:
- Adult First Time Passport Applications
- Adult Passport Renewals
- Minor Passport Applications (First Time & Renewals)
- Adding Extra Visa Pages to Your Passport
- Amendments to Your Passport
- Emergency Passports
- Renewing Emergency Passports
Federal law requires a passport applicant to provide a social security number (SSN) if the applicant has had one prior to their current passport application. Applicants should bring their social security cards or know their social security number if they have one.
Before you start, please note information on the following:
- Passport and CRBA Delivery
- Special Requirements for Minors 17 and Under
- Lost or Stolen Passports
- Damaged Passports
- Fees for Passport Services
- Passport Books vs. Cards
- Name Changes
- Frequently Asked Questions
Appointments are required for most passport services. You must bring your completed passport application form and other required documents to your appointment.
VERY IMPORTANT: PLEASE BRING ORIGINALS AND ONE SET OF PHOTOCOPIES OF EACH DOCUMENT.
The documents required depend on if it is a passport for a minor, first time adult application, or an adult passport renewal. You must arrive at the Embassy 30 minutes prior to your appointment time to go through the Embassy's security processes.
To make an appointment, please visit the ACS appointment page.
American citizens who have lost their passport and have emergency travel needs may appear at the Embassy any business day from 8:30 a.m. to 3:00 p.m. without an appointment. Applicants requesting an emergency passport will be required to provide proof of immediate travel plans. Otherwise, an appointment is needed for all non-emergency passport applications.
Special Assistance & Additional Information
If you require special assistance or accommodation in making an appointment, please contact us Monday through Friday except holidays at (55)5080−2000, ext. 4244, from 3:00 PM to 5:00 PM.Please use this extension for emergency cases only. The answers to most questions can be found on this web page.
Recorded information about consular services is available 24 hours a day, 7 days a week at 5080-2000 x 5800 (English). You can also reach us at MexicoCitypassport@state.gov (please allow at least 2 business days for a response).
Additional information regarding U.S. passports is also available from the Department of State.
- We ask that you please review the information on applying for a passport on this page. If you have reviewed the information, click here to make an appointment for a passport.
If you require an emergency passport due to a lost/stolen passport or impending travel in the next 10 days, there is no need to make an appointment. Simply come to the Embassy (Room 106) any business day from 8:00 a.m. to 1:00 p.m. or 2:00 p.m. to 3:00 p.m. with proof of your immediate travel plans.
Once a passport or report of birth abroad is issued by the Embassy, the passport or report will be delivered to the U.S. citizen through a courier service. Read more about this service.
PASSPORT APPOINTMENTS FOR RENEWAL
RENEWING A PASSPORT FOR A MINOR?
Take advantage of this early-summer special service and come to renew your child’s passport (minors 17 and under) without an appointment!
Monday through Friday until August 28 except U.S and Mexican Holidays, please check Consular calendar.
Arrive at Embassy between 2-3 pm ONLY (we cannot accept applications after 3 pm)
What do you need?
Both parents present OR one parent present + other parent’s notarized consent
Parents’ current government-issued identifications
Child must be at interview
U.S. issued birth certificate (not a birth certificate issued in Mexico stating a birth occurred in the U.S. or issued by a Mexican Consulate in the U.S.)
Old passport (must have expired within last two years)
Application form DS-11
1 passport-sized photo
105 USD fee ($15 more to add a passport card)
NOTE: If you have already made a morning appointment, please cancel that appointment in the appointment system. Keep in mind that passports take four weeks to receive, so please plan accordingly.
For more information about passports in general, visit the Embassy’s website
RENEWING FOR AN ADULT?
If you meet these requirements, you can drop off your renewal application at any time. We recommend you arrive between 11am and 2pm to avoid our busiest periods.