Federal Benefits Unit
U.S. Embassy Mission Mexico has three Federal Benefit Unit Locations: U.S. Embassy Mexico City (servicing all states in red), U.S. Consulate General Guadalajara (servicing states in white), and U.S. Consulate General Ciudad Juarez (servicing states in green).
FBU offices are open to the public Monday through Friday from 8:00 am to 12:00 noon and we also have a toll-free Mexico number (01-800-772-Mexico) available from 8:30 am to 1:00 pm Monday through Friday.
We observe the Mission holiday schedule and we’re closed the last working day of the month for admin day.
We do extensive outreach throughout Mexico and we work closely with state and local Mexican agencies. We also work closely with American Citizens Services (ACS) and participate in town hall meetings and events serving American Citizens in Mexico. We also collaborate with the Fraud Prevention Unit (FPU) and some law enforcement agencies at post in the detection and investigation of benefit fraud.
Please don't hesitate to contact us should you have a benefit related question or issue: By phone at 01-800-772-Mexico (6394), between 8:30 am and 1:00 pm. You can also reach us via email as:
What are the different benefits and agencies?
The Federal Benefits Unit (FBU) handles all federal benefits outside the United States, which are administered by the following U.S. government agencies:
U.S. Social Security Administration: Applications and claims for Enumeration, Retirement, Survivors, Disability insurance, Widows and dependent benefits, Post-entitlement issues, Benefit fraud investigations.
U.S. Department of Veterans Affairs: Benefit claims and payments for veterans and their dependents. Burial flags for veterans.
U.S. Railroad Retirement Board: Retirement claims and payments for U.S. railroad workers and their families
U.S. Office of Personnel Management: Civil service retirement claims and payments for U.S. federal employees and other qualified dependents
U.S. Department of Labor: Black lung benefit claims and payments for miners who worked in the United States.
U.S. Department of the Treasury: Financial Management Services, International Treasury Services. Any benefit related issue involving treasury checks, including remittances and lost or stolen checks.