Federal Benefits Unit
U.S. Embassy Mission Mexico has three Federal Benefit Unit Locations: U.S. Embassy Mexico City (servicing all states in red), U.S. Consulate General Guadalajara (servicing states in white), and U.S. Consulate General Ciudad Juarez (servicing states in green).
FBU offices are open to the public Monday through Friday from 8:00 am to 12:00 noon and we also have a toll-free Mexico number (01-800-772-Mexico) available from 8:30 am to 1:00 pm Monday through Friday.
We observe the Mission holiday schedule and we’re closed the last working day of the month for admin day.
We do extensive outreach throughout Mexico and we work closely with state and local Mexican agencies. We also work closely with American Citizens Services (ACS) and participate in town hall meetings and events serving American Citizens in Mexico. We also collaborate with the Fraud Prevention Unit (FPU) and some law enforcement agencies at post in the detection and investigation of benefit fraud.
Please don't hesitate to contact us should you have a benefit related question or issue: By phone at 01-800-772-Mexico (6394), between 8:30 am and 1:00 pm. You can also reach us via email as:
What are the different benefits and agencies?
The Federal Benefits Unit (FBU) handles all federal benefits outside the United States, which are administered by the following U.S. government agencies:
Federal Benefits Unit (includes Social Security and Veterans Affairs)