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Emergency Services

Emergency Contact Information

U.S. Citizens requiring immediate assistance can call the Embassy at any time.
Note: We do not handle visa requests. Contact visas for emergency visa questions.

Monday through Friday, 8am-5pm:

(01-52-55) 5080-2000, extension 4440 to reach American Citizen Services.
Outside these hours and/or Federal Holidays:
(01-52-55) 5080-2000, and press “0” to speak with an operator, then ask to speak with the Duty Officer. 

Note: ONLY for assistance in an EMERGENCY directly affecting a U.S. citizen in Mexico 


If you are in Mexico, help may be closer than you think.  Determine if there is a consulate/consular agency near you that can help. Find your nearest American Citizen Services location.

Find the relevant section below.